Frequently Asked Questions
📦 When will my order arrive?
All orders are prepared and shipped within 1–2 business days after payment confirmation. Delivery times depend on your destination and carrier.
Once your parcel is shipped, you will receive an email with your tracking number so you can follow delivery progress in real time.
🌍 Do you ship internationally?
Yes. We ship to selected countries depending on availability at checkout.
You can confirm shipping options by entering your delivery address during checkout.
🔍 How can I track my order?
As soon as your order is dispatched, you will receive a tracking link by email.
Click the link anytime to check your parcel’s status and delivery updates.
💳 What payment methods do you accept?
We offer secure and convenient payment options available at checkout, including:
• Visa
• Mastercard
• Secure online card payments
All transactions are processed using encrypted security measures to protect your information.
⏳ What if my order is delayed?
Delays can happen due to holidays, weather conditions, customs procedures, or courier network issues.
If your order exceeds the expected delivery window, contact us at info@evolaros.com with your order number, and we will assist you.
🔁 Can I return my purchase?
Yes. You may request a return within 30 days of receiving your order, provided that:
• The item is unused and unworn
• The product is in its original condition and packaging
• You contact us before sending the item back
Once approved, you will receive return instructions by email.
❗ What should I do if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, notify us within 7 days of delivery.
Please email info@evolaros.com and include:
• Your order number
• Clear photos showing the issue
We will arrange a replacement, refund, or store credit depending on availability and the situation.
💬 Need more help?
Email: info@evolaros.com
Phone: +33 7 64 28 51 90
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (France time)